I just finished reading Poised for Success and received quite a few useful tidbits from this gracious author, Jacqueline Whitmore. Since I work mostly in high-tech where dress is casual and open expression encouraged, I did not expect to get much from an etiquette expert.
But I did. (Plus my mom is as gracious as they come, so I had a great example all my life to build upon.)My favorite chapter is Listening: The Lost Link in a Loud World. With a title like that, who could help but read on? Here are my favorite tidbits: