The True Intent for Serving

istock_000017647274_smallServing others makes me joyful.

Scientific studies show that when we human beings help others we are happier and more successful. A few weeks ago I talk about the problem with the response “no problem”, that it seems like the person saying it doesn’t really want to help out.

I get that. Often when we think of serving others it means big stuff such as volunteering, serving in big ways. And there’s benefit in those small actions we share every day–working to bring joy to our everyday attitude and actions.

Think about the last time someone served you at a coffee shop or restaurant with true intent to serve you joy? Even looking back now, how does it make you feel? Do you think that person is happier with their life?

The Problem with “No Problem”

iStock_000005123017Small1I have a problem with the response, “No problem.”

My old fashioned values have me believing that “You’re welcome” or “My pleasure” is the most gracious way to answer “Thank you.”

For a long time I figured it was my somewhat overzealous ideals about manners that had me cringing whenever I hear it. One of my favorite colleagues says it so I really had to let go.

Then a few weeks ago a friend ranted about it at a gathering.  Most of the people in the group agreed. I was vindicated!

What is Good Enough? 80% or 90%?

rock-stack-extra-right-hand 600x599How do you define “good enough”?

How do you know when a project is done? Sauce seasoned perfectly?

Years ago a boss told me, “Your version of okay is most people’s really good (picture me smiling). And I do not mean that as a compliment (picture me frowning). Stop revising and get this document out the door!” After my ego recovered from it’s dramatic turnaround I realized how much agony went into my work and how little benefit was achieved, especially when writing.

A few years after that I heard the term analysis paralysis, and was grateful to have a term for my over-zealousness. (My father did not use his Mac computer for weeks after purchasing it because he had not finished reading the manual. I think I know where I acquired this penchant for analysis and planning.)

KC_OverTheHump_Masthead 230x200Then I learned a new philosophy, “80% and out the door.” I embraced that for a while, but realized there were times when 98% was what I wanted and others when 60% was right.

Today my mantra is “done is better than perfect.”* It helps me push send on this email newsletter when I have only reviewed it twice, or have just one more thought to add; or share project ideas with colleagues when I really want to research them more. I think this takes courage,

  • to know my colleagues and friends will still like me and my work even if it’s not always exceptional
  • to hear feedback and new ideas with an open mind
  • to know I am okay when others disagree with me

What about you? Any great mantras for moving forward? How do you know what’s good enough?

Joyful regards,

my signature 3

* I learned this from amazing interior designer Laura Robbins. Thanks!

 

Who’s Afraid of the Giant Green Worm?

Photo courtesy of Univ of MD

Photo courtesy of Univ of MD

It’s summer, so I have to talk about giant green tomato worms.

A decade ago in my first real garden I found a GIANT green tomato worm. It was as big around as my thumb and longer, much longer. As it turned it’s face to me I half expected it to say, “Hello Lisa, what’s cooking?”, like in a cartoon.

I realized that under my fascination I was scared of it, wanting to remove it from my tomatoes so I’d have a few to eat myself, but not wanting to touch it or even go near it with gloves. Then I saw how zany I was being, and laughed out loud.

The worm is not poisonous or threatening in any real way. I realized that my fear of this worm is like most fears in my life–made larger by my mind than the reality of the situation calls for.

Listening: A Lost Link in a Loud World

from the book "Poised for Success"

Poised-for-Success-by-Jacqueline-WhitmoreI just finished reading Poised for Success and received quite a few useful tidbits from this gracious author, Jacqueline Whitmore. Since I work mostly in high-tech where dress is casual and open expression encouraged, I did not expect to get much from an etiquette expert.

But I did. (Plus my mom is as gracious as they come, so I had a great example all my life to build upon.)My favorite chapter is Listening: The Lost Link in a Loud World. With a title like that, who could help but read on? Here are my favorite tidbits:

I’m Feeling Brave

One Insight for Greater Self-Awareness

Another day!

Another day!

I’m feeling brave.

I had plans to ski with my dear friend Marci. I love spending time with Marci, even more than skiing. We are both avowed fair weather skiers, so when the day dawned with sleet that was blowing sideways we called one another to talk about our plans.

Most of the time I would have ditched skiing and gone to the movies with Marci. For some reason on this day I heard the words, “I’m feeling brave” come out of my mouth. Pondering this outburst, I realized I really did want to brave the elements. Marci pondered my words and realized she was not in that kind of mood, so we agreed to get together another time.*

I had a pretty good time skiing. I felt strong and brave and tried some new things. I grew physically and emotionally that day.

You Have Already Won

One Insight for Self-Awareness

iStock_000005123017Small1You Have Already Won.

Last Monday I got to listen to a wonderful speech by that title.  Fellow Toastmaster, Tim Greenwood, expounded on the topic wonderfully.  He started by being a bit obsessed with getting “like”s on his phone, then transitioned to the benefits of doing it your way.

More important, he talked about doing it your way in a new and different way.  He encouraged us to something new.  It doesn’t really matter whether we gain or lose by the effort, it’s the trying that makes us a winner.

Climbing to New Heights, By Resting First

Life lessons from the rock gym

rock arch 1 shutterstock_83067163 20%Last Saturday I went to the rock-climbing gym with Jeff and the kids. It was only my second time at the climbing gym. I still had a blast because I got out of my routine in a safe and fun way.

Looking back, I am happy I made the effort to do two things differently. The first is that with the help of my coaches (Jeff and the kids) I learned that it’s much more effective, and easier, to use my legs to push up the wall, than my arms to pull up the wall. This is more challenging than it sounds–you have to use your legs when just a couple of square inches of foot is resting on a small knob, plus the leg is turned out so the large quad muscles are not very useful.

Brand, Brand, Who’s Got the Brand?

Great examples of companies that are more than their logo

google logo valentineOver the last few weeks I’ve talked about branding – the value of a strong brand.

As stated before, for companies like Apple and McDonalds the brand is more valuable than all the buildings and machinery.  For most companies it’s worth about one-third of their market valuation.

Does Your Brand Contribute to Customer Loyalty?

Trader Joe's logo flowerYour brand is the most valuable asset your company owns**.

The Economist states that for companies like Apple and McDonalds, the brand is possibly worth more than all the machinery and property.  A strong brand mostly serves to differentiate your offerings.  Cola with a red and blue circle is Pepsi.  It’s a very different taste and experience than the cola with red and white swoosh.